PN-G ISD Technology Repair Request
Please complete the fields below. Enter ONLY the requested information.
If the equipment you are requesting repairs on is part of a TANGENT or a DELL system ( Computer, Monitor, Keyboard, Mouse ) you MUST enter the PN-G tag number for the computer (Tower/Desktop/Laptop ), not the monitor. You NEVER enter the monitor tag number when submitting repair requests for TANGENT or DELL systems. These companies base all repairs on the computer ( Tower/Desktop/Laptop ) serial numbers. *** NEW *** DO NOT SUBMIT A TICKET FOR THE NEW DELLS THAT JUST SAY" NEED NEW KEYBOARD", "KEYBOARD BROKEN", ETC. Specify which keys do not work when you submit the ticket. We have to provide this information to Dell when we request a replacement. Doing so will add at least a day to the time your user is without their computer. Do not submit a ticket, then immediately call/e-mail the Technology Department to tell us about it. A.S.A.P is an acronym for "As soon as possible". It does not mean "Right Now". Do not submit tickets via e-mail/voice mail. *** NEW *** AR/STAR Problems Read This First
Date ( Format MM/DD/YY ):
Name: Admin Dana Godair Dana LaRue Edd Coplen Erma Richter Janice Gremillion Jason Michalk Kathy Pinnt K. Leavins Laurie Matthews Lynne Hollomon Marilyn Stansbury Marlene Portier Pam Choate Patti Gay Penny LaVerne Rhonda Bourgeois Robert Johnson WGEC
Campus: Alternative Campus Admin Building Groves Middle School Groves Elementary PN-G High School PN-G High School Library Port Neches Elementary Port Neches Middle School Ridgewood Elementary Taft Elementary Van Buren Elementary Woodcrest Elementary West Groves Education Center
Equipment Operator: ( Last Name, First Name )
Room Number ( Number, not name and number! ):
Station Number ( If more than one computer is in the room ):
PN-G Tag Number ( 5 numbers only! ):
Make sure the tag number you are reporting is the tag number off the piece of equipment you are having the trouble with. Example: If the printer does not print, do NOT turn in the PN-G ticket number for the monitor.
Return to PN-G Homepage Return to PN-G Support Page Return to PN-G Online Repair Status